FAQ Page

Products

What types of honey does Jood Mart offer?

Jood Mart specializes in premium Yemeni honey varieties, including:
  • Original Yemeni Honeycomb
  • Yemeni Sidr Honey
  • Yemeni Marai Honey
  • Royal Sidr Honey Each variety comes in different sizes (60g, 150g, 250g, and 500g) to suit your needs.

What makes Yemeni honey special?

Yemeni honey is renowned worldwide for its exceptional quality, purity, and health benefits. Our honey is directly harvested from pristine hives in Yemen, ensuring it's 100% natural, raw, and unfiltered. This preserves all the natural enzymes, vitamins, minerals, and antioxidants that make Yemeni honey a premium wellness product.

What are the health benefits of your honey products?

Our Yemeni honey products offer numerous health advantages:
  • Rich in nutrients (natural enzymes, vitamins, minerals, and antioxidants)
  • Supports immune system function through natural antibacterial properties
  • Promotes digestive health by soothing the digestive tract
  • Provides a natural energy boost
  • Contains therapeutic properties valued in traditional medicine

What other products do you offer besides honey?

In addition to our premium Yemeni honey varieties, we also offer exquisite Arabic Bakhoor and perfumes that elevate your senses with rich, exotic fragrances.

How should I store my honey products?

Store your honey in a cool, dry place away from direct sunlight. There's no need to refrigerate honey, as it has natural preservative properties. Keep the container tightly sealed when not in use.

Orders & Shipping

How do I place an order?

You can place an order directly through our website by browsing our products, adding items to your cart, and proceeding to checkout. Follow the simple steps to complete your purchase.

What payment methods do you accept?

We accept various payment methods including major credit cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay, Google Pay, and other secure payment options.

Do you offer free shipping?

Yes, we offer free shipping on orders over $199. For orders below this amount, shipping costs will be calculated at checkout based on your location and chosen shipping method.

How long will it take to process my order?

All orders are processed within 1-3 business days from the time the order is placed. Orders placed on weekends or holidays will be processed on the next business day.

What are your shipping methods and delivery times?

We offer various shipping options, including standard and expedited shipping. Delivery times vary based on your location and the shipping method selected:
  • Domestic orders: Generally 3-7 business days
  • International orders: Generally 7-14 business days

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email to track the status of your delivery.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping costs and delivery times will be calculated at checkout.

Returns & Refunds

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

What are the conditions for returning a product?

To be eligible for a return, your item must be:
  • In the same condition that you received it
  • Unworn or unused
  • With tags still attached
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

How do I start a return?

To start a return, please contact us at Sales@joodmart.shop. We'll provide you with return instructions and a shipping label if your return is accepted.

Are there any products that cannot be returned?

Yes, certain types of items cannot be returned, including:
  • Perishable goods
  • Custom products or special orders
  • Personal care goods
  • Sale items
  • Gift cards

How long does the refund process take?

Once we've received and inspected your return, we'll notify you if your refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.

Account & Customer Service

How do I create an account?

You can create an account by clicking on the "Log in" link at the top of our website and selecting the option to create a new account. Follow the prompts to set up your account with your email and password.

How can I contact customer service?

You can contact our customer service team through:

Where is Jood Mart located?

Our physical location is at Jalan Taman Melati 1, 53100 Kuala Lumpur, Malaysia.

Do you have a physical store I can visit?

Please contact us at Sales@joodmart.shop for information about visiting our location in Kuala Lumpur, Malaysia.

Product Usage

How do I use honeycomb?

You can enjoy our Original Yemeni Honeycomb in several ways:
  • Eat it directly as a delicious treat
  • Cut small pieces and add to tea or hot beverages
  • Spread on toast, crackers, or bread
  • Add to yogurt, oatmeal, or desserts The beeswax in honeycomb is completely edible and contains beneficial compounds.

What's the difference between your honey varieties?

  • Original Yemeni Honeycomb: Raw honeycomb directly from the hive, containing both honey and natural beeswax
  • Yemeni Sidr Honey: Collected from bees that pollinate the sacred Sidr trees, known for its distinctive flavor and medicinal properties
  • Yemeni Marai Honey: A multifloral honey gathered from Yemen's diverse wildflower meadows
  • Royal Sidr Honey: Our premium offering, representing the highest quality Sidr honey available

How can I verify the authenticity of your Yemeni honey?

Our honey products are sourced directly from trusted producers in Yemen who follow traditional harvesting methods. Each product comes with proper labeling and packaging that verifies its origin. If you have specific concerns about authenticity, please contact us at Sales@joodmart.shop.

Is your honey suitable for people with dietary restrictions?

Our pure Yemeni honey is a natural product without any additives or preservatives. It is gluten-free and suitable for most dietary needs. However, honey is not recommended for infants under 12 months of age. If you have specific allergies or dietary concerns, please consult with your healthcare provider.

Website & Technical Support

How do I reset my password?

If you've forgotten your password, click on the "Log in" link at the top of our website, then select "Forgot password." Follow the instructions sent to your email to reset your password.

Is my payment information secure?

Yes, we use industry-standard encryption and secure payment processors to ensure your payment information is protected. We do not store your full credit card details on our servers.

Can I change or cancel my order after it's been placed?

If you need to change or cancel your order, please contact us at Sales@joodmart.shop as soon as possible. We'll do our best to accommodate your request, but please note that once an order has been processed or shipped, it may not be possible to make changes.

Is your website mobile-friendly?

Yes, our website is fully responsive and optimized for all devices, including smartphones and tablets, allowing you to shop conveniently from anywhere.